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FAQ
When do I get my withdrawal?
Repayments are refined in a time not exceeding 72 hours starting from the minute that the request has actually been accepted by the Settlements Department. Prior to the first payment is made to the Individual through electronic repayment techniques (e-wallets, immediate bank transfers, etc), the customer is required to submit all necessary records at the relevant area under My Account.
When our team has actually refined your withdrawal request, your picked repayment technique identifies just how quickly you will obtain your money. If you are using specific e-wallets, the withdrawal will be basically immediate, once processed by LuckyTrunk. If you are taking out to your regular checking account, it can take up to 3-5 bank days before the funds are in your account, depending on which financial institution you make use of and just how quick they go to processing repayments.
We recommend you wait 3 days. If you still haven’t received your funds by then, please do call our customer support group and we will enjoy to help you with this.
Why can’t I make a withdrawal?
There can be a number of reasons you can not place a take out demand. In order to request a withdrawal, you need to initially effectively finish your account confirmation process. Likewise, You have to utilize the very same validated settlement technique that you made use of for your last down payment to make your withdrawal demand. An additional situation is if you have an active bonus offer, you can place your withdrawal demand after you satisfy the betting requirement.
Do you have a minimal withdrawal limitation?
Minimum withdraw alternative is identified by the settlement methods that you’ll utilize and it varies on the majority of the situations between 25EUR and 100EUR. These minimal amounts are taken care of and can not be changed. You can also discover the minimum and optimum limitations within the take out web page on each repayment method.
Exists a fee when withdrawing?
There could be some charges on bank transfers outside SEPA area (around 20eur).